Client Bill of Rights
We greatly appreciate your business. Our company offers the best in IT support for businesses in the Omaha and surrounding metro areas. You have rights as a business owner when it comes to IT support. Here is what we pledge to do to ensure that we adhere to your rights
- You have a right to speak with a live person when you call your IT support company. We pledge to answer our phones live and if for some reason we do not, we pledge to return your call within 10 minutes.
- You have the right to have your IT problem addressed quickly. We pledge to have a competent and reliable technician working on your problem within 30 minutes or less.
- You have the right to have your issue fixed right the first time. We pledge to offer you a 100% WRITTEN money back guarantee if for some reason we do not fix your issue right this first time to your complete satisfaction.
- You have the right to have your questions answered in a professional and easy to understand manner. We pledge to have technicians that talk to you on your level to ensure you understand exactly what we are doing and why.
- You have the right to have your network NOT held hostage by an unethical IT company. We pledge to provide you with a network documentation binder. This binder will contain everything you will ever need to know about your network.
- You have the right to receive fair and accurate billing. We pledge to provide you with accurate and detailed bills on all work done by our technicians.
- You have the right to decline IT work. We pledge to have all IT work pre-authorized by you before we start any work. We pledge that we will not surprise you with any unexpected IT bills.
- You have the right to have projects managed correctly. We pledge to complete your IT projects on time and on budget.
You have the right to have a competent, reliable, fair and responsive IT company that you can trust. We pledge that we will not waste your time or money. We pledge to treat your business as if it was our own. We pledge to treat you and your staff with respect and be pleasant to work with. We pledge to “WOW” you with our service both technical and customer service related. We pledge to be the best IT company that you will ever work with!